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TRAVEL

Hotels and airlines have rates they don't post.

Direct relationships, last-minute inventory, loyalty quirks. Mumm calls the hotel manager, not the OTA. We get the room you wanted, the perks you didn't know existed, and a rate that isn't on Booking.com.

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  • Average savings

    $240

    per booking

  • Upgrade rate

    46%

    requests fulfilled

  • Median timeline

    4 hours

PLAYBOOK

How Mumm runs this category.

  1. 01 · Research the merchant: brand standards, day-of occupancy, recent reviews

  2. 02 · Call the on-property revenue manager directly, not the central line

  3. 03 · Anchor against published rate plus competitor rates for the same dates

  4. 04 · Stack perks: late checkout, breakfast, room category, resort credit

  5. 05 · Package across partners — tours, transfers, dining — into one deal (47-multi-party-deals.md)

  6. 06 · Time the ask: 48-hour window typically nets the best concessions

CASE STUDY

Five hours, two phone calls, one suite upgrade.

Booked rate
$489 / night
Final rate
$389 / night
Plus
Suite upgrade · $40 daily F&B credit · late checkout

  1. 11:02 AM

    User submits a 3-night stay at the Four Seasons Cabo, paid through Booking.com at $489/night.

  2. 11:14 AM

    Mumm pulls competitor rates for the same dates and notes a 22% softer market than the booked rate.

  3. 12:30 PM

    Calls the on-property revenue manager. Frames it as a loyalty conversion opportunity for the brand's app.

  4. 1:18 PM

    Property agrees to a $100/night rate match plus a complimentary one-category upgrade.

  5. 3:50 PM

    Second call closes the F&B credit and 4pm late checkout.

  6. 4:02 PM

    User approves. Mumm settles the difference; user's card is unchanged.

WHAT YOU DON'T HAVE TO DO

Mumm handles every step you used to dread.

You used to have to

  • Comparison-shop across five OTAs and the brand site
  • Call the property and pretend you knew the manager
  • Settle for the rate that was already booked
  • Hope for an upgrade at check-in

With Mumm, you

  • Forward the booking and tell us the perks you want
  • Skip the hold-music — we do the calls
  • Get the rate match plus a stack of perks
  • Show up to a confirmed upgrade

DETAILS

Common questions.

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