Infrastructure
Hosting, account access, database and file-storage providers process account information, documents, negotiation records and request metadata. Caching, abuse prevention and workflow services process the identifiers and events needed to operate the service.
Negotiation and document assistance
AI service providers process relevant negotiation context and message history to assist with requests. Document-processing services extract information from eligible documents. Medical information remains subject to the requirements in our Data Handling policy.
Payments
Payment providers process payment details, transaction references and fees. Mumm stores payment references rather than card numbers or unencrypted bank account details.
Communication channels
Email, messaging and calling providers process recipient and sender contact details, message content, and call transcripts or recordings used to carry out your negotiation.
Service diagnostics and analytics
Diagnostic services process error reports and service identifiers, with personal information scrubbed and health information excluded. Product analytics can include activity, account or device identifiers, browser information and IP addresses, subject to your analytics preferences.
Current provider list and updates
Contact privacy@trymumm.com for the current provider list, processing locations and details relevant to your use of Mumm. We keep this register up to date before adding a provider.
For material changes to provider categories or processing countries, we notify active customers at least 30 days in advance, except where law or an active security threat requires an earlier change.
Medical information is handled under the requirements described at /trust/data-handling. Contact privacy@trymumm.com with questions.